Curwitch P'ham Bodjona, Jean-Pierre Gueyie, Essonam Magnangou
The global COVID-19 pandemic has caused a reorganization of work across the world, with a significant shift towards telework. Like many other African countries, Togo was no exception. The aim of this paper is to assess the effect of telework on the perceived financial performance of Togolese firms. To reach this end, a survey was conducted on a sample of 77 firms operating in the country. Data were analyzed using the partial least square methodology. The results indicate that telework has a significant impact on the perceived financial performance of Togolese firms. Specifically, the teleworker profile, its familiarity with computer and use of information and communication technologies, trust in telework and among telework partners have a positive and significant impact of the perceived finance performance. Furthermore, the effect of the cost of the telework is negative and significant, while the distance of the teleworker from the workplace and the maintenance of a social climate among teleworkers are not significant. The practical implication of these results is that instead of being a temporary phenomenon–i.e., just related to the COVI-19 event– telework could take a lasting hold in Togolese firms and should be an option for employees.